Have you ever wondered how these enormous IT companies work and process such a myriad number of tasks so scrupulously? Being an ex employee of one of the largest IT companies in the world, I know a few of their trade secrets and shall be revealing them today. One of many reasons why these companies run like a well oiled machine is because of the proper and effective use of different IT Management software.
Everything is run by IT nowadays. It has superseded the sky and is now running into space. The broad classification in its works involves: Application development, business process outsourcing, capacity planning, consulting, enterprise software, hardware sizing, payment processing, software management, technology education services, you name it everything is performed by them.
Each department has its own set of tools (Software) which they use as a harpoon to achieve the set targets in the stipulated time. Today I shall be discussing about one of the best among them, The MSP Manager.
What is it, how does it work and what’s different about it?
Let me start by explaining what a IT management software is, how it helps and how the MSP Manager is different from its contemporaries.
All these service management software’s broadly come under the IT service management (ITSM) protocol. It basically refers to the entirety of activities that are directed by policies, which are organized and structured in processes and supporting procedures.
These are performed by professionals in an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.
The MSP manager software is one such fascinating product. It is a cloud based service management software that allows you to support customers and run an effective IT service business.
Major Tools which the MSP Manager uses
Help Desk Ticketing Tool: This allows you to create helpdesk tickets in seconds instead of minutes hereby saving you time and more importantly money
The Service Management: As all customer information you need is stored in a single place and available wherever you go.
Billing: The MSP Manager Tracks all service contracts and lets you export invoices directly to your favorite accounting software. This is indeed billing made easy.
Why The MSP Manager is the best tool out there?
It is pretty easy to configure as it doesn’t involve any complex setup processes which means it shall be operational in a matter of minutes. It is easy to use as Traditional PSA (Professional Services Automation) software are designed in such a way that they require a certain amount of expertise which can be very tedious for someone new.
This IT management software is pretty different in this regard as it can be used by freshers or seasoned veterans alike, thus decreasing your overall cost as a dedicated and trained technician is not required. It helps to track support requests, organize the team schedule and all customer information to generate invoices in a matter of minutes.
There are even different accounting integrations available and you can use anyone of them. You can create invoices directly in QuickBooks, QuickBooks Online and Xero. The product even includes a customized mobile app and its corresponding integration at absolutely no extra cost. It seriously can’t get better than this.